Frequently Asked Questions

Need answers quick? Take a look at a selection of our most frequently asked questions below.

---

How can Works for Us help me? 

As an employability charity, we help our clients move closer to finding suitable work, training or volunteering opportunities. We help with:

• Improving confidence, self-esteem and motivation
• Reducing and managing stress and anxiety
• Providing careers advice and guidance
• Job searching, creating CVs and preparing for interviews
• Developing essential work skills and experience through volunteering

---

When is Works for Us open?

We are open to the public every Monday – Thursday, 9am – 4.30pm (excluding bank holidays and certain seasonal holidays).

---

What do I need to do to access Works for Us​? 

We ask all prospective clients to attend a registration session before accessing our services – this process takes approximately 30 minutes and helps us to understand how we can best support you. Once this process is completed, you have access to all of the services we offer. No formal referrals are necessary.  ​

---

When can I register with Works for Us? 

Our registration takes place on a drop-in basis every Monday from 10.30am – 12.30pm (excluding bank holidays).

---

I don't feel comfortable attending a registration session alone. Can I bring someone with me?

Yes. You are welcome to bring a friend, family member or support worker with you for additional support.  

---

Can I access the service if I’m already employed?

Yes. As an inclusive organisation, our services are open to anyone over the age of 18, including those in paid employment.

---

I don’t have an appointment but I need help. What can I do? 

We run Skills Clubs throughout the week which operate on a drop-in, no appointment necessary basis.

Fo help with job searching and employability documents (such as CVs):
Our Job Clubs run every Monday and Wednesday from 1pm – 3pm
​
For help with IT or mobile technology: 
Our Computer Boost sessions run every Thursday from 10am – 12pm

If your request is urgent, please call us. 

---

What types of courses and training do you provide? 

We provide a range of courses, workshops and training opportunities to help you improve your soft and functional skills. Take a look at our full range of courses here.

---

I need to create or complete my CV. Can you help? 

Yes. If you have an existing CV that needs revising, or you need to start a CV from scratch, pop in to one of our Job Clubs where our advisers can assist you. 

Alternatively, if you'd like to complete your CV at home but need some help with structuring the content, you can find some great CV template examples online here. 

---

I have an interview coming up and need to prepare. Can you help?  

Yes. If you'd like to discuss interview techniques or take part in a mock interview, we can book you in for a one-to-one IAG appointment with our Careers Adviser. 

Alternatively, if you'd like some support with looking your best at the interview, why not book in for a one-to-one appointment with our popular Dress for Success service? 

---

I am unable to attend an appointment, course date or workshop. What should I do? 

If you know you will be unable to attend a scheduled session, please let us know beforehand by telephone, email or text.

As a small charity, our time is extremely valuable and we ask all of our clients to bear this in mind when accessing our services. If you fail to let us know that you cannot attend a scheduled session, your absence will be recorded and it may affect your ability to access our services in future. 

---

Do I have to pay to access Works for Us?

No. Our services are completely free to access.

---

Still can’t find what you’re looking for? You can find out more by calling us on 01908 200186 or emailing info@worksforus.org.uk