We welcome your feedback!

We are continuously striving to provide excellent service to everyone who is affected by our operation. Your feedback is an essential part of this process and helps us to continue shaping and improving our services. Here are just some of the comments we have received from our clients.

---

• Have you had a great experience? It is incredibly rewarding to hear about your positive experiences; please let us know what you were particularly happy with so that we can carry on getting it right.
  
  
• Do you have ideas and suggestions? We will listen carefully and see how they can be incorporated into our services.
  ​
• Would you like to make a complaint? We will investigate it with respect and try to put it right for you. 

​Submitting a complaint

Although we strive to achieve organisational excellence in all that we do, we recognise that sometimes things go wrong or mistakes are made. Below you will find our complaints policy which outlines the steps you need to take to make a complaint and the internal procedures we follow to manage the process.
​

Complaints Policy
File Size:	101 kb
File Type:	doc

Download File

---